Ojai Retreat Policies
Please read our policies below when booking your stay. Thank you.
- 8% bed tax and 1% tourism tax will be applied to every guestroom reservation.
- 10% discount for students and seniors (65 years and over).
- Check-in begins at 3pm. We close for lunch from 1-2pm, and again at 5pm for the day. We cannot guarantee any early check-ins. We have a simple procedure for check-ins after 5pm.
- Check-out is at 11am.
- Delicious healthy buffet-style breakfast included in the Main House from 8-10am daily.
- Free wireless internet.
- Payments and cancellations: our regular cancellation period is 5 days. You will be charged 5 days ahead of your arrival. For instance, if you are scheduled to check-in on January 10th, your credit card will be charged on the 5th. There will not be any refunds given after 5 days. If you book within 5 days of your arrival, you will be charged at the time of booking and there cannot be any cancellation/refund afterwards. If you book 4 rooms or more, or stay for 1 week or longer, the cancellation period is 10 days. Cancellations must be made directly by calling and speaking to an office manager or by e-mail with a confirmed response.
- Every reservation and every cancellation will be confirmed by e-mail.
- Damages: any damages incurred by you will be charged to your credit card.
- Directions: we are located on a secluded 5-acre hilltop and are a little difficult to find, therefore we suggest that you follow the street-by-street directions on the ‘location’ page.
- Rates include use of the Living Room, Quiet Room/Library, Waterfall Garden, Shangri-La Terrace, patios and walking trails throughout the property, when events are not taking place. Events, yoga classes and massages are not included.
- 10% surcharge on special holidays.
- Rates as listed are for 1 or 2 people per room. For each additional person, there is a $40 charge per night.
- 2 night minimum on Saturdays. For 1-night bookings on Saturdays a 25% surcharge will be applied.
- Not suitable for children under the age of 12 in order to ensure tranquility. Children over 12 years of age are welcome when accompanied by a parent or legal guardian.
- No smoking, no pets. If guests smoke or bring pets on site, there will be a fee of $100 charged to your credit card, plus any damages that may be incurred.
- TV-free facility.